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Terms of Service

Last updated 2026-09-10

Last updated: 2026-09-10

These terms govern the use of the FlockPulse livestock management platform at flockpulse.app (the "Service"), operated by [Operator legal name] (registration number [number]) of [physical address], South Africa ("FlockPulse", "we", "us"). By creating an account, using an account you have been invited to, or sending us an enquiry, you agree to these terms.

1. Accounts

  1. A FlockPulse account represents a farming business or operation. The person or business that requests the account (the "Account Owner") is responsible for it, including for everyone it invites onto the account.
  2. Users are added to an account by us or by the Account Owner, with a role (manager or general) and, for general users, specific permissions. Each user must keep their login details confidential and must not share a login. Tell us immediately if you suspect unauthorised access.
  3. You must be at least 18 and provide accurate information.

2. Pricing tiers and billing

  1. The Service is offered in pricing tiers described on our homepage. Each tier lists what it includes. The features listed are descriptive; where a limit is not yet enforced by the software, you agree to stay within the limits of the tier you subscribe to.
  2. All prices are quoted in South African Rand (ZAR) and exclude VAT. VAT is added at the prevailing rate where applicable. Prices shown in other currencies are indicative only, converted at a published daily reference rate; you are billed in ZAR.
  3. Tiers are billed monthly or annually in advance, as you select. Annual subscriptions are not refundable for unused months except as required by law. We may change prices with at least thirty days' notice; a change takes effect at your next renewal.
  4. The Free tier is provided at no charge and may be changed, limited or withdrawn at any time with reasonable notice.
  5. If a payment is overdue we may, after notice, restrict the account to read-only access until it is settled. Your data is not deleted because of an unpaid invoice; see section 7.

3. Your data

  1. You own your data. All farm, livestock and business records entered into your account remain the property of the Account Owner. We claim no rights over them beyond what is needed to provide the Service.
  2. You grant us a licence to store, process, back up and display your data for the purpose of providing the Service, and to use anonymised, aggregated information (for example, average rainfall by region) that cannot identify you or your business.
  3. You are responsible for the accuracy of your records. FlockPulse calculates figures such as withdrawal periods, growth rates, aging and stock levels from what you enter; these are aids to management, not veterinary, legal or financial advice. Always confirm medication withdrawal periods against the product label and your veterinarian's instructions before sending an animal to market or slaughter.
  4. You can export your data at any time using the export tools in the application, and we will assist with a full export on request when an account is closed.

4. Acceptable use

You agree not to:

  • use the Service for anything unlawful, or to store information you have no right to hold;
  • attempt to gain access to accounts, data or systems that are not yours, or to probe, scan or test the Service's security without our written permission;
  • upload malicious code, or send bulk or automated requests that degrade the Service for others;
  • resell or sublicense the Service, or use it to build a competing product by copying its features or data structures;
  • remove or obscure any FlockPulse branding or notices.

We may suspend access immediately where we reasonably believe these rules are being broken, and will tell you why as soon as we can.

5. Availability and support

  1. We aim to keep the Service available at all times but do not guarantee uninterrupted access. We may take the Service offline for maintenance; where practical we will announce this in advance inside the application.
  2. Support is provided through the in-application Knowledgebase and support request form. Response targets depend on your tier.
  3. We continuously improve the Service and may add, change or retire features. We will give reasonable notice before removing a feature you rely on.

6. Privacy

Our Privacy Policy explains how we handle personal information and forms part of these terms. Where you enter personal information about other people (for example, buyers, workers or contacts), you confirm that you are entitled to do so under POPIA.

7. Term, cancellation and closure

  1. Monthly subscriptions renew each month and can be cancelled at any time, taking effect at the end of the paid period. Annual subscriptions renew annually unless cancelled before the renewal date.
  2. You may close your account at any time by asking us. We will keep your data available for export for thirty days after closure, after which it may be deleted, except for records we must keep by law or for accountability (such as audit logs).
  3. We may terminate an account with thirty days' notice for convenience, refunding any unused prepaid period, or immediately for a serious or repeated breach of these terms.

8. Intellectual property

The Service, its software, design, logos and documentation are owned by FlockPulse or its licensors and are protected by copyright and trade mark law. These terms do not transfer any of those rights to you. Feedback and feature suggestions you give us may be used without obligation.

9. Warranties and liability

  1. The Service is provided "as is". To the extent the law allows, we exclude all warranties not expressly stated in these terms.
  2. We are not liable for losses arising from decisions you make based on figures produced by the Service, including losses relating to animal health, medication withdrawal, breeding, sales or slaughter, where the underlying records were entered by you or your users.
  3. To the extent the law allows, our total liability to you for all claims in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, loss of profit, or loss of data that you could have prevented by using the export tools.
  4. Nothing in these terms limits liability that cannot be limited by law, including under the Consumer Protection Act where it applies.

10. General

  1. These terms are governed by the laws of the Republic of South Africa, and the South African courts have jurisdiction, without excluding your statutory rights in your own country.
  2. If any part of these terms is found unenforceable, the rest remains in force.
  3. We may update these terms. The date at the top shows the current version. For material changes we will give at least thirty days' notice inside the application; continuing to use the Service after that date means you accept the new terms.
  4. Questions about these terms: hello@flockpulse.app.